on โ08-03-2019 11:33 PM
I just had a buyer make a purchase and their payment spawned an eCheque. When I looked through the PayPal email, it said under the Seller Protection heading "seller protection - Not Eligible". Is there any reason why you would lose seller protection because the payment came through as an eCheque? I've never seen the not eligible message before, so am really confused as to why I'd be seeing it.
Anyone have any ideas?
Solved! Go to Solution.
on โ08-03-2019 11:55 PM
It will become eligible once the eCheque clears, all other things being compliant.
As far as I have deduced, if you ship before it clears, you won't be covered if things go awry, like the eCheque bouncing. Which, I believe, is why you are currently ineligible.
โ08-03-2019 11:55 PM - edited โ08-03-2019 11:56 PM
Hiya, I'm thinking there is no protection until the payment clears.
In other words the status should change once it clears.
Edit - snap dave.
on โ08-03-2019 11:55 PM
It will become eligible once the eCheque clears, all other things being compliant.
As far as I have deduced, if you ship before it clears, you won't be covered if things go awry, like the eCheque bouncing. Which, I believe, is why you are currently ineligible.
โ08-03-2019 11:55 PM - edited โ08-03-2019 11:56 PM
on โ09-03-2019 09:54 AM
Thanks Dave and Kopes. Never gave that a thought, but it makes perfect sense. Cheers!