Slow & Rude Payer

[lrtmms]

I have sold a water damaged iPhone 4s that I had used as a parts donor at the starting bid of $20 + $8.50 post four days ago (Friday 11th). I sent the buyer a payment reminder a day after the listing ended as I wanted to ship it out on Monday along with other items at the same time. (It is a 20km/12.5mile round trip to the post office).

This is the response I got: I have 3 days don't be pushy

I know I was probably being a bit pushy but certainly didn't expect such a response! (Normally buyers pay within 12 hours)

The buyer only has two positive feedback scores. I thought I had enabled buyer restrictions on the listing but that may not have been the case.

Now that it is four days without payment, what is the best way to deal with this customer without them turning and destroying my eBay reputation. What if he recieves the item and starts a case arguing it is not as described etc? My description was very clear.

It is surprising it has to take so long to pay for an item you intend to purchase.

Ideally, I would like to cancel the purchase and consider hanging onto it as I don't want to sell it just to have my eBay reputation destroyed.

What are your thoughts and what are the options I can legally take through eBay?

[lrtmms]

Thanks for the reassurance bakeandfry.

[lrtmms]

It has just elapsed to 5 days. I'm tossing up wether to leave it another day or just open a case. I understand I'll probably get a torrent of abusive messages if I do but they've had time.

By the way, is this the way to open a case?

[go-tazz · Accepted solution]

You can either open the case or contact eBay as he's now NARU'd,(not a registered user),

So he can't use eBay from that ID,

To contact eBay:

This gives you their direct links without having to go through their rigmarole:

eg: Call us,Call me,Chat with us and Email us,(Call me seemsto be the best option).

http://ocsnext.ebay.com.au/ocs/cusr?query=1485

Just keep in mind that Call us or Call me option are only available

during business hours,(8 am to 9 pm Mon to Fri and 8 am to

5 pm on Sat and Sun).

[lrtmms]

So what caused him to get removed? All the reports everyone did?

My listing has gone with it too! If I click on the link it says it's no longer available or has been removed.

[padi*0409]

Now THAT is poetic justice Taz, serve him right..............................

[lrtmms]

I've also got two duplicate messages from eBay

[lrtmms]

So it looks like no further action is required? Thanks for everyone's help and advice over the past two days - much appreciated.

Now I'll change everything to BIN and see what happens.

[padi*0409]

A good outcome for you, celebrate tonight !!!!    

Well done Taz (and others) for the reporting on the dirtbag.

[lrtmms]

Thanks. What should I do to prevent these sort of buyers in the future?

Of course 1 is not to send a reminder a day after!

I guess it's not possible with the buy now option on BIN listings?

[lrtmms]

Although the eBay message says its in my Sold section, it's completely gone. That shouldn't matter should it?