I find that PP are completely useless when it comes to chargebacks and always have been. I've had a number of them over the years and every single time I state the facts and they always say the same thing: that they are contacting the bank of the person who initiated the chargeback and up to X days may pass before an update.
If you enquire about it before then they will say the same exact thing, reveal nothing more, like they don't actually have anything, or done anything. When the time passes, they always say the bank has closed the case in the buyer's favour. They can never give any more details. I firmly believe they pass nothing you give PP on to the bank and that it's not worth their time and effort to do so. The $15 chargeback fee is icing on the cake for the company for doing nothing. Even just a hundred of these cases closing each day would help pay a lot of their outsourced staff so the CEO is laughing all the way to the bank.
In most cases I have directly been in contact with buyers and asked them what the problem is and why they have done it and in about half the cases it was actually THE BANK which contacted the buyer out of the blue from their flawed protection service department to ask if it was a fraudulent transaction and the buyer simply said yes because they "forgot what it was". Some buyers promise to reverse the chargeback, but really, who makes the time out of their busy day to call their bank after this has happened? No one wants to talk to ther bank, like they don't want to talk to their doctor or power company. I firmly believe also that most people don't care to do this, and the money is already gone once the case is initiated, along with PP's chargeback fee.
Chargebacks are a real down side of selling online, I've lost every single one of them no matter how much evidence I give PP and following up with the buyers involved.
