Wow, 30 days! I was complaining about a 3 day account restriction. I had to Google what DMAA is, but like I said in my comments, arguing Australian Law with someone sporting a Yankee accent in the Phillipines is impossible. I sincerely sympathise, because I know what you're going through. EBay sees in black and white only. Have you previously been restricted? That may explain the intensity of your current punishment.
you can still sell and perform administrative duties, but you can't even prepare items for scheduling. You're "bleeped".
When I tried to speak to eBay about my own restriction, I spoke to around six or more people all to no avail. I believe that's part of the problem. EBay are so parochial and bloody-minded on these matters (and self compliance with their millions of Policies), so even if you vindicate yourself on this matter, I think you'll end up doing the whole 30 days. Ebay are essentially too big, greater than their sum and we can classify this syndrome as too many horizontal levels of Management. Too many people with the same authority, but too few to overturn a bad decision.
Their search spiders look for certain words (like ivory in my case). If they find one, someone looks the "offending" word up in a list. This list has the according inflexible punishment.
Perhaps someone having a deeper knowledge of this than I can help you. I can only say that I commiserate, and understand completely. I would personally never let this be the end of the matter and would pester the living hell out of someone.
Sincerely,
D.K.
You need to type faster Harley.
