on โ11-05-2015 10:38 AM
I'm in the process of packing up the weekend sales to post and I've just discovered that when I created the listing for one of them, I used the sell similar option, but forgot to upload the new photos! I have spent the last hour looking for this piece in the photo, only to discover what I'd done. The measurements and everything else match the piece I have in my hand, but it's not the one in the photo!
I guess I can sit back and wait for another defect or 2. I have another bigger piece here that looks nicer than the one in my hand, so I might just send that to him. I'll lose money on it as it will have to go parcel rate as opposed to large letter, but if that's what it takes.
Just having a vent while I slap myself across the head a few times.
on โ11-05-2015 11:24 AM
Commiserations - easily done when using 'sell similar' - I usually forget to change the postage & have forgotten to change the photos & once forgot to change the whole description.
I found it happens when I'm tired or trying to list too many things in a hurry.
on โ11-05-2015 11:35 AM
I think that's what happened, I was listing too many things in a hurry. Probably while I was trying to get dinner ready. As it turns out, the bigger piece that I had here IS the one in the photos, so he will still get the one shown, it will just be much bigger than described in the listing. I sent him a message saying I had made a mistake with the listing and he would still be getting the one in the photo, it's just much bigger than described. I'm hoping it's not an issue!!
So now I'm not sure if I uploaded the wrong photo to go with the description, or whether I uploaded the correct photo and forgot to change the description and postage. I'm normally so careful about these things. Mostly since I accidentally somehow relisted a sold item months and months ago, which went on to sell again (thankfully I had an understanding buyer......that's my neutral FB that I've got).
When I do a listing, I will check, double check, triple check the photos and description when I use sell similar, to make sure I have altered the title and description for the new item. Not sure what happened this time!!
on โ11-05-2015 02:36 PM
on โ11-05-2015 02:39 PM
on โ11-05-2015 04:50 PM
@opmania wrote:
I meant to add contact your buyer andexplan what's happened and ask them to cancel if not happy might avoid a defect if they areOk with it
I've sent him a message but as yet have not had a reply (he could be still at work, I'm not concerned). I still posted it as it is the one in the photo. It's a piece of rock which he will possibly be cutting to make jewellery, so if that's the case, bigger is better because he will get more pieces. Even if he wanted to keep it as a solid mineral, again, the bigger bit would be better.
I'm hoping it all turns out OK. His feedback left for others is impeccable, so hopefully I'm safe too. If I cop bad feedback, then I have no-one to blame but myself. I certainly wouldn't be naming him in a reply and wouldn't even attempt to get it removed, not when I'm 100% responsible for the mistake.
on โ11-05-2015 05:24 PM
on โ11-05-2015 09:29 PM
on โ11-05-2015 09:56 PM
Careful Kopes, she'll send the ruminating lamb (aka "Rumibaby") around to you .......................
on โ11-05-2015 09:58 PM
Problem is with the new MBG system even if a buyer is happy they can try it on with a not as described claim to see if they can get it refunded anyway. I wouldn't send anything unless you get the OK first.
I used to do this trick all the time, now everything is listed direct from template with no photos in it, it. used to happen a lot when I had embedded photos, they would differ from hosted photos.