Hi all
On 23rd May customer received an item and started a return as "change of mind". It was auto-approved by eBay.
Today I received an e-mail from customer saying item has arrived to our PO box yesterday (30th May) and asked me to pick it up and process refund asap. No problem, I was planning to do so tonight. (I just picked it up and item is OK, no problem with customer). Sounds like an ordinary day
Now, interesting parts starts.
Soon after that e-mail, I received one from eBay about case being opened. Looking at the case, there is no reason specified and I am not able to respond as it is being reviewed by eBay. Ten minutes later case is closed, resolved in customer favor.
I did ask customer and she said she never opened a case. Strange, so i contacted the e-Bay cusrious what is happening. After all, I have 3 business day to issue a refund on a return. It only "arrived" yesterday, so I should be OK processing it today.
Representative was either unable to comprehend the situation or was actively unwilling to do anything
eBay told me
- Customer opened the case (wrong, she did not!)
- Case was opened on 23rd May (wrong -- return was on 23rd May, case was opened today and my seller dashboard says same)
- I did not "made it right" (what was I supposed to do? Nnd I was not even given a chance to do anything about it)
Now, when seller does a refund, eBay refunds seller fees. When case is closed in this manner, eBay is NOT refunding the fees. That whole thing makes me think there is a deliberate plot on eBay side to "steal" the money from sellers.
Any suggestions on what to do or any thoughts are appreciated. Item was $60, so fees are around $10, but this is matter of principle.
Thanks,
Rudolf
