Why can't I change the postage to pick up after a sale on the invoice,

[nicki445]

HELP - my buyer wants to pick up, after item has been sold, when I go into the "send Invoice" the computer will not allow me to enter a discount for the postage and update the invoice - any ideas

[kopenhagen5 · Accepted solution]

If the buyer hasn't paid then enter 0.00 in the postage section on the invoice.

But don't click recalculate, that reverts it back to original.

[nicki445]

Yes I’m trying that, but it isn’t allowing any changes to the invoice at all, I’m going into the sold - send invoice and then trying to change but it won’t allow the page just keeps reloading, I’ve logged out and back in but still the same 😏

[nicki445]

Success on my mobile phone - not laptop ! Thank you

[kopenhagen5]

If you can't change it, the worst thing that happens is you pay 10.9% on the postage which is either 90c or 1.50 going by your sold listings.

Edit - Good to hear, must be something to do with cookies or cache on the computer needing clearing.