Why does eBay insist on 'Return Item' as the first option on a buyers drop down menu ??

[dontmissthese]

Why not 'Contact Seller'. This would make sense as the fastest resolution would be achieved
by communicating with the seller ( THEN to open a case if that fails ).

On the surface it would appear that putting a ding in your service metrics is eBay's goal.

[dontmissthese]

Apology if this has appeared many times but no suggestions popped up when I entered the title.

[tazzieterror]

Which dropdown menu are you referring to?

[dontmissthese]

The one to the right of the purchase record.
'Return Item' appears as the first option after the item is shown as delivered.

[tazzieterror]

Do you mean the 'More actions' drop-down?

[padi*0409]

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@dontmissthese wrote:

Why not 'Contact Seller'. This would make sense as the fastest resolution would be achieved
by communicating with the seller ( THEN to open a case if that fails ).

On the surface it would appear that putting a ding in your service metrics is eBay's goal.

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Don't know if you have a different drop-down menue to me, but "contact seller" comes before "return this item" on mine.

                                    

[dontmissthese]

My recent purchases.

Maybe it is browser dependent. I use Chrome.

[padi*0409]

The screen-shot I provided was from Firefox, but the Chrome drop-down is exactly the same for me.

Ah, I think I see what is happening, it shows like yours for me if I've already left feedback.

                                            

[imastawka]

Edge gives me the same as dontmissthese

That's with FB given.

With FB not given, the big blue button is still on top, but the first option in the drop down'is 'View Order' then 'Contact seller'

[cezm]

Mine is the same as yours in both Edge and Chrome