@pc_2_go,
Note: you're not contacting eBay by posting on these boards. They are public forums on which any eBay member can post, and the responders are, like you, fellow eBay members who give voluntary helpful advice and information. (The standard of help is usually well above the type of cut-and-paste help provided by eBay customer service.)
Anecdotally, if you have another account with a good history of selling, you can contact eBay and ask them to link the accounts so that your previous history is taken into account. I know that some sellers have had success with having the "new seller" hold removed under those circumstances.
As a seller, your pc_2_go account has little history with only a handful of completed sales - is that correct? You should be able to provide a tracking number for any completed sales to demonstrate that the items have been delivered, which should (that word "should" again!) be of use in having your funds released from hold.
Contacting eBay is probably your best bet. eBay's "Have us call you" option is by far the best way to get in touch with eBay. (Emails are useless, for a number of reasons, but primarily because the responses, when they are finally sent, are bot-generated.)
eBay say: We'll call you at the phone number registered to your account, or you can enter a different number.
We’re available from 8am to 10pm AET, 7 days a week.
You've referenced the "90 days" point, so you've clearly read eBay's Payment holds on your sold items page. Bear in mind that eBay specifically state ❝If the buyer reports a problem with the transaction, we'll place another hold until the issue has been resolved.❞ You had a problem with one particular transaction where the buyer actually states that he/she will open a dispute - so that may have red-flagged your account.
Also note that eBay state that sellers become established sellers after 25 sales where the sales total at least $250 - not just after 90 days have passed since your first successful sale.
❝You'll become an established seller after:
- It's been more than 90 days since your first successful sale
- You've had more than 25 transactions and $250 in sales❞
Don't forget, too, that eBay mention what other factors may be affecting access to payments.
❝Payment holds for established sellers
If you're an established seller, you should usually get access to your payments immediately, but there are some reasons why your funds could still be placed on hold:
- Your Seller Dashboard rating has been Below Standard for 90 days
- You've started selling in a new category
- Your account shows unusual activity, such as a sudden increase of eBay Money Back Guarantee cases
- Your buyer opened a request for an item they didn't receive or an item that didn't match the listing description
- You need to add tracking details to an item in order for an eBay Money Back Guarantee case to be resolved❞
So... check your Seller Dashboard rating... and try to avoid having buyers open requests for SNAD items or items that didn't arrive. Send with tracking if that's feasible, and keep in mind that (according to eBay) ❝Best practice is to upload tracking so you can receive the funds 1 day after confirmed delivery❞.
Probably the best thing to keep in mind is that it's eBay's playground, so you will need to work within their rules/policies. To ensure that you reach "established seller" status reasonably quickly and reasonably painlessly (I hope!), I think it may be a good idea for you to send everywthing with tracking unless you're deemed to be an established seller. Thereafter, do a risk analysis and work out whether tracked postage is a good idea for the sort of items that you send, or whether it works out best for you to self-insure. There are many threads on these boards about this, but you can always post asking for fellow sellers to chip in with their suggestions or advice, which will vary according to the price of items that they sell, the sort of items that they sell, whether or not they post internationally, and many more variables...
