issue refund

[karen_xdublin]

HO Do I issue a refund to a buyer. Now that PayPal is not handeling payments I cant find where to refund my buyer. Its not much but they paid $3 to much postage and I would like to refund that amount but cant find the option. The buyer has not requested the refund so I have no link to follow. Does anybody know how to do this please?

[wide-world-of-stamps]

Yes, we do it regularly.

Using seller hub, click on the arrow to the left of the purchase.

Choose "send refund".

You then select the reason for the refund - in this case "postage discount", type a note to the buyer if you want explaining the reason, and type in the amount of the refund.

Hope this helps.

[karen_xdublin]

My drop down menu does not have that option. I must be missing something

[davewil1964]

Are subscribed to Selling Manager Pro? Free for storeholders.

[curraone]

Seller Hub > all orders

[justkidzbiz]

Use the buyer's email and refund through PayPal if you can't do it through eBay

[curraone]

for those on management payments, that is no longer possible, as you only have the ebay generated email address.