Rail and road disruption impacts to Western Australia: How we are protecting you

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We know there are rail and road disruptions impacting mail and parcels that may interrupt your ability to run your business. We're here to support you, so we've put seller protections in place. 

Seller Protections

These protections apply to parcels in and out of Western Australia from 4 March until 7 April.

To be eligible, you need to upload valid tracking before the estimated delivery date. We will automatically remove:

• Your Late Shipment Rate defects, Seller Cancellation defects and related Negative or Neutral Feedback received for transactions between the above dates
• Your Item Not Received (INR) count in Service Metrics, along with any related Negative or Neutral Feedback, will be removed automatically for transactions between the above dates
• INR defects (cases without seller resolution) in Seller Standards for affected areas

We'll continue to monitor the situation and extend the protections if needed.