Ebay is an absolute joke, what recourse is there for Australian sellers
Read my story here:
http://community.ebay.com/t5/Selling/Account-suspended-after-house-burnt-down/m-p/24462888/highlight/false#M602271
My voucher is not here either, it says opne parcel was picked up but the
other is showing as not picked up. They were from the same place in the
same box.
What ever you do don't communicate with buyers in an emergency. My house
burnt down and me telling buyers about it and issuing refunds is one of
the reasons ebay doesn't believe it happened.