User Activity

Hi everyone I am a eBay seller and I got a negative feedback as per customer demand I had refunded partial and in response he told me he will remove the negative feedback but now after getting refund he couldn't even reply me even eBay is not helpful...
Hi there can any one tell me if a customer open a case of prince court return and he uses it for his party and after use he would like to return my court with un reasonable issue let me know