User Activity

hello everyone!if i buyers don't pay and i cancel the transaction. (It can't say sold forever) i see no suitable option for the circumstance. The only thing that's close is cust request cancel. but that's far from the truth. Am i missing something?
hello everyonewhat steps are needed in this situation, its like pulling hens teeth out ( non exsistant) i cant find out anywhere what i need to do or my customer, in relation to a damaged item sent from Australia to JapanTIA