User Activity

I have sold an item to a buyer who has not picked up the item as condition of sale. We have been holding the itenm since May.We have the buyers ID but cannot use it to contact them because the actual sales is no longer on our records.
Have made a purchase and now on checking the list of items I have on order a message from ebay advises item removed from site.Message aldo advises go to messages, but there is no message.Where do I find info on this.
How do you delete outdated postage policy from the list. 
w do you spot  fake Toska Hand bag.
The saved sellers list now only shows two sites..How do I get the rest back ??
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