Return item for refund

[craft_bunny_85]

Purchased a car part on Ebay, was told by Seller that this was the wrong part and they supplied us with a different part.  The supplied part turned out to be the wrong part and the car manufacturer has confirmed the original part we purchased was the correct one.  Messaged the seller and they agreed with us that even though it was outside the return policy dates they would provide us with our refund and we could return the undamaged car component to them, they instructed us to submit a return request through ebay.  Attempting several times to do this and I am unable to do it as the product was purchased more than 90 days ago.  Attempted to contact ebay multiple ways unable too obtain any assistance with this.  I would like to get some assistance with this.  I would like a contact number to submit a complaint.  The automated assistant is useless for these types of enquiries.  I understand the business need for consumers to self-serve as much as possible, but this is completely ridiculous at this point.  Please anyone's help/guidance would be greatly appreciated!

[countessalmirena]

eBay’s MBG timeframe is past; you are no longer covered by it. It’s a strict timeframe - 30 days from the delivery date (or the latest Estimated Delivery Date in cases of INR).

If you paid by PayPal, you’re covered by their Buyer Protection. (180 days from date of transaction.) In that case, log into your PayPal account and raise a dispute.

If you didn’t pay by PayPal, but did fund your purchase by credit or debit card, you may still be able to have your bank/card issuer initiate a chargeback. It depends on the card’s T&Cs; the shortest I’ve seen is 1 month but most are longer than that - 2 or perhaps 3 months. The longest is 6 months.

NORE: if you paid via PayPal but funded that with your credit or debit card, try a PayPal dispute first; only if that fails is it recommended that you try a chargeback. Never do both as the same time.

[craft_bunny_85]

Thanks for this information Countess Almirena (I wasn't aware of the Paypal/Credit/Debit card info and will keep that in mind for future reference); however, eBay's MBG doesn't replace my rights as a consumer under the ACL. There is no dispute about the refund, the seller has agreed to it, eBay only need to facilitate the submission of the refund request which due to their limitations within their refund policy is unable to be processed systematically. I am trying to obtain contact with an appropriate eBay employee who will be able to assist me with a workaround or manual lodgement. The frustration point for me currently is having no option to an eBay contact centre where I can speak to someone directly, instead get the run around with all the numerous self-help services it offers. Any numbers I have been able to obtain lead sirectly back to one IVR option that directs the caller back to the website and disconnects the call.

[davewil1964]

If the seller was genuine they would provide with a return label and refund. As they haven't done that there is a fair chance they won't unless coerced. Forget ACL, you have to comply with eBay timeframes, which apparently you haven't

[countessalmirena]

Unless the seller is an authorised dealer and of course a business registered in Australia), ACL won’t apply or can’t be enforced. eBay don’t act for the seller and won’t be held responsible.

However, is the seller registered in Australia? Have they an ABN? You can pursue them outside of eBay if so. But… not within its confines. The extent to which eBay protects buyers is strictly circumscribed within the four corners of its MBG complete with its terms and conditions and timeframes.