Why is ebay still double charging buyers

[jacquvic_49]

For a while now ebay is first putting an authorisation only on buyer bank accounts, then the money is debited from our accounts, then we have to wait 7-10 days until the authorisation is removed. So we are effectively charged twice. This is actually fraudulent and no other company would get away with this practice. Yes, there has been a major change in the accounting system, but they have been advised that they are doing this. Their reply: "Yes, some customers are being charged twice". They don't appear to have any intention of fixing the problem. This impacts on sellers too because banks are advising not to buy from ebay. Does anyone know how to help ebay to sort themselves out, please? It used to be a good place for buyers and sellers - it certainly isn't now

[zen3849]

You are a humdred percent correct with this. It is ebay charging twice. I have been charged for 3 individual items in an order. The an authorisation for the total amount of those 3 items. As a result one of my direct debit payments was declined. Ebay is behaving unethically and I believe would have to be illegal. No joy from ebay help, service agents just dismiss issue and reply that you will be reimbursed in 5 - 30 days time. Not good enough.

[cezm]

https://community.ebay.com.au/t5/eBay-Announcements/A-note-about-eBay-purchases/ba-p/2443976

[backinaminuteok]

Have been advised from ebay only happens when you buy from more than 1 seller and pay together as i did . You have to change to pay  this seller only in cart . Would think you should only be paying 1 seller at a time so buyers are NOT being double charged not a very good buyer experience . The end is nigh .

[backinaminuteok]

Looks like ebay may have shot themselves in the foot again .

[Anonymous]

ebay call it a fee. 

ebay say the fee can be from $1 to the total price of your item.

ebay also say it happened becsuse you make a purchase from 2 sellers at the same time.

ebay also say my bank did it because t it was over $600 and has nothing to do with them.

ebay talks alot of 💩

my bank is negative because ebay took $625.65 from my bank. now i can not pay for items iv won in auctions 🤪👍

[papermoon.lady]

I think authorizations have to do with banks rather than eBay, as I see authorizations in my bank account even for small local shops...

[jacquvic_49]

No, I have my bank watching the situation. Ebay has to remove the authorisation. Banks can step in only after 8 days if ebay hasn't. I have checked that thoroughly. That is why they are advising to shopm elsewhere. I got thisb from 3 different banks.