We’ve heard from some buyers that after making a purchase on eBay they are seeing a duplicate charge from their financial institution. We would like to clarify that this isn’t a charge - it’s a pre-authorised hold.
To ensure a transaction will clear, a payment processor usually communicates a pre-authorisation amount to a user’s financial institution when a user attempts to make a purchase. This pre-authorisation helps give certainty to the merchant and allows order fulfilment to be completed faster without waiting for funds processing to be finalised. This can appear as a duplicate charge on an account until the pre-authorisation is removed.
While a pre-authorisation amount may appear following an eBay purchase, only one payment will be deducted from the financial institution for any purchases. A pre-authorisation may however still appear on the account up to 60 days after purchase.
As always, if you have any concerns in relation to charges on eBay, please feel free to get in touch with our team via our help pages: www.ebay.com.au/help.
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