@sepa-9090 wrote:
I have recently bought a galaxy s20+ from an individual seller, who only accepted bank deposit. I have made the payment on 7th october straight after commitment to buy, and since then I havent getting any response from the seller.
However I tried to open a case, and if i try I see a message that the item is on the way. In the purchases page I see that my payment is pending. I am so confused and what do I have to do?
Firstly, if you paid by bank deposit, there is no way for the ebay system to pick up on that and mark the item as paid for in the My eBay section, which could be why it is showing as payment pending. It also means the seller has not marked it as payment received.
It doesn't indicate that the bank deposit hasn't arrived. That's a private arrangment you came to with the seller.
I had a look at that seller's record. It is true they have a 100% positive rating and a feedback score of 787, but if you look a bit further into it, you will see that none of that feedback is for them as a seller, it is all for them from other sellers. It looks to me as if they have been fairly active over the last 12 months, buying stuff, so i don't think it is a hijacked account.
So although they may look like ebayers with a lot of experience, this is their first time selling anything on ebay and it is possible they don't know a lot about selling procedure, however if they have marked it as on its way, then that is almost an admission it has been paid for.
Don't panic yet. I think there is a possibility you may get this phone. It is not right to ask buyers to pay into bank accounts and refuse a safe payment eg paypal, but I know for a fact some legitimate sellers do try this on dearer items. My own sister did this once on a time share sale as she didn't want to pay the paypal commission. Yes, she sold and yes, she & the buyer worked it out and the transaction took place, so it can happen. It is only 4 days after the sale so it could be on its way, although I would have expected the seller to give you a tracking number. He may be inexperienced as a seller but he is experienced enough as a buyer to know that is the procedure with dearer purchases.
Because you paid via bank deposit, I think you are on your own with this. There is no ebay protection, you won't be able to open an item not received claim with them, or so i believe. In any case, it is probably too early as you have not given it time to arrive. It says in the ad 4-13 BUSINESS days.
In future, if you want to buy anything on ebay, you don't have to accept terms such as ' bank deposit only'. In fact I suspect you could report a listing like that to ebay as against their rules. But in any case, don't buy, especially for expensive items, unless you can use a safe payment system such as paypal. Phones are probably not the best thing to buy on ebay either.
If you are looking at something that offers pick up and it is in your area, that is a different thing and you can always pay cash then when you pick up the item and have examined it and are happy with it. But bank deposit no, just don't do it. Some sellers may be genuine but you are taking an unnecessary risk that way.
