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@4channel wrote:
With what the OP has suggested to the seller, I just see her being proactive, trying to get a good solution and possibly taking advantage of a bad situation to improve it where the outcome both benefits both buyer and seller. The advantage to the OP is obvious. A partial refund for an item that took time (Time out of her life) to find that compensates her for this as well as the disappointment is very fair. If the stains can come out without damaging the item then bonus. If not, OP made a good effort.
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@springyzone wrote:
Just to clarify, I don't think kidsgalore had actually approached the seller at the time of making the post. She was more asking for advice about it and if a $20 partial refund would be fair.
From what others have said, it seems her feedback is now on private but I did look at it a few days ago. My impression was that as a buyer she mainly gave positive feedback and mainly received positive feedback. The most recent negative seller comment (couched as positive feedback) was that she was a scammer trying to cheat them out of money because she asked about local pick up. Then later there was a comment she kept a garment close to a month before claiming it was INAD.
Her main problem was her feedback as a seller, which was appalling with just about every comment on the first page a neg, but to be fair, I believe that feedback was from quite some time ago, maybe as long ago as 8 years.
I don't get the impression she would be an abusive buyer in terms of her language or communication.
The idea of a partial refund is one that has been around on ebay for years, as far as I am aware. I think sometimes it suits the seller as it can be a cheaper alternative than paying to have an item returned and then reselling.
And I see this current purchase as one where the garment definitely was not as described so kidsgalore should be entitled to a refund in full upon return of the garment.
To me, the main thing kidsgalore has done wrong in this transaction is to be thinking she herself should broach the idea of a partial refund and suggest to the seller just what that amount should be.
It looks as if this actually breaches ebay policy. I know that if I were selling, I'd resent getting a message from a buyer telling me an item was not as described and in the same breath telling me what amount I had to refund them.
If I were the seller in this case and someone could supply clear photos of sweat stains etc on an item I had sold as BNWT, I would immediately ask if they would like to return for a full refund or would they be interested in a partial refund of x amount.
But that offer needs to come through the seller, so if I were kidsgalore I would just write politely to the seller and mention I loved the dress but was disappointed to see the sweat stains (with photos supplied) and wanted to let them know it definitely was not new as described. Then wait for seller reaction and take it from there.
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As a seller the OP may not have been a well organized seller. Some people just don't do well there. So if that's the case then in one area she doesn't do well. She may be good at other stuff, cooking, educating others about life's hurdles, helping folk etc., who knows?
There are some people here who do not give others a fair hearing. You've had to correct someone years ago who attacked me by trawling through my feedback to get some dirt on me. So, this OP, namely *kidsgalore* has now made her FB private! Well, I don't wonder!
Sometimes a certain clique deliberately push the emotional buttons of a person to get the answer they want. Then they have their opportunity to pounce on that person because of that.
QUOTE: "
thinking she herself should broach the idea of a partial refund and suggest to the seller just what that amount should be.
It looks as if this actually breaches ebay policy."
Well, I wasn't aware that suggesting to seller a partial refund was against policy. I have been a member here for 2 decades almost. Yeah, news to me! Most times, sellers have suggested a partial refund to me. Due to the rare items I purchase and the obscurity of them, they are often over-graded. I have discovered in recent years that there's a reason for this and that this is deliberate to attract more buyer. After dispatch and subsequent receipt of item, they deal with the issue of the unsatisfied customer. They initiate the offer of a part refund as the buyer has accepted the goods and they know they have them in a position to negotiate.
Anyway, I'm sure the OP didn't know about this policy.
Well, your post makes sense springyzone. Yes, take it from there is the best way. Perhaps seller will offer discount.
