on 11-19-2012 12:49 PM
I brought an Item for ~100 and postage was stated at roughly ~15
Then once I brought the item an extra 6 dollars(as a extra charge) was added for Pitney browns(A company Ebay has made an agreement with in TOS and it seems kinda shady) Stating Import duty.... which doesnt apply in Australia for items under 1000 but at anyrate.
Thats the claim...
Paypal Claims its not an unauthorised transaction despite more money being taken out of my account then the item+postage supposedly costing.
Meanwhile Ebay claims that I ONLY paid the original price on the recently brought items section leaving out the extra 6 dollars for "IMPORT" duty.
Which I provided to Paypal as evidence.
There is NOTHING on the item or in postage section for it that states an extra charge will apply.
In Ebays TOS there is a section for Pitney Browns and yet it specificly states weapons(knives) are not eligible for the service.
I contact the seller about the excess charge BEFORE they sent the item, and they ignored me and then replied Thanks for the Purchase after they had sent in a few days later(direct reply to my message it was included in the reply)
So exactly how is it legal for extra unknown, unstated charge to be applied for Pitney Browns by ebay.
Since Paypal/Ebay are the same company.. and since both take a cut.. and since Pitney Browns will obviously ALSO be providing them with a CUT.
Millions of Items a year overcharged could equal a billion dollars profit though excess charges.
Can anyone explain how its fair or honest because I sure as hell cant see it.
on 11-19-2012 02:03 PM
Once you paid it you were stuck with it. The time to query anything is before you pay.
It is within Paypal's terms and conditions that a seller can pass on currency conversion charges when a credit card is used and if they specifically say that only US bank account holders can pay without incurring an extra charge why did you go ahead and pay through Paypal. If they accept credit card payments direct you should have phoned them up and paid by card over the phone.
Anyway whatever the ins and outs, and nothing is clear from your post, you are stuck with the six bucks extra.
on 11-19-2012 02:09 PM
Do you mean Pitney Bowes?
They are an international sorting and mailing facility, so I assume the seller would have to pay for their service.
As their original listing is for posting to the USA only I would think that they charge more for posting overseas. It is nothing to do with ebay...the transaction is between you and the seller.
Are you sure you can even import those knives into Australia?
on 11-19-2012 02:16 PM
This is not credit card surcharge or conversion fees.
Direct debit though paypal was applied and conversion fees by paypal is 1-3% and already TAKEN out in the conversion process.
Pitney Browns since the end of october is "EMPLOYED" by Ebay check Ebays updated TOS.
Only specific Items are supposed to apply to the Pitney Browns service ebay provides to "Sellers"
1.In this case the item doesnt its a weapon(knife)
2.The price Ebay gave and the total it took out are different.
3.The Total Ebay says was paid and what was taken out are different.
4.Neither the items description OR the Items postage information tab mention ANYTHING about extra fees.
5.The charge is added ON as its own charge ontop of postage and specificly states import duty.
Import duty DOES not apply in Australia for items under 1000 in value, secondly the sender doesnt pay the duty fee anyways I do when I collect the item assuming it applied.
on 11-19-2012 02:21 PM
item postage states
US $15.32(approx. AU $14.86) - International Priority Shipping to Australia.
One assumes that means the price I would pay for shipping to Australia.. 6 dollars DOESNT bother me so much as the taking of 6 dollars without permission.
Yes I mean Pitney Bowes I have dyslexia and can use the wrong wording, sorry about that.
on 11-19-2012 02:25 PM
You've probably just blown your money anyway, I doubt your knives will even make it past customs; you'll also get a letter and most likely be on their "watch list" for any future overseas purchases
on 11-19-2012 02:28 PM
on 11-19-2012 02:32 PM
Since customs states bowies are allowed to be imported without restriction I dont expect a problem.
If so I dont care and will just buy it from Australia.
Only reason I was buying it from the US as it is supposed to have the companion knife included while Australian versions on ebay no longer do.
its also besides the point if customs will seize it, its action of taking more money then the stated cost/sum.
on 11-19-2012 02:33 PM
Import duty of 5% on knives only applies on shipments ABOVE 1000 dollars.
As does ALL IMPORTduty in Australia.
They really need a edit function
on 11-19-2012 03:50 PM
Quite possibly there is an extra export charge for any type of weapon leaving the US just as until recently there was a nine dollar surcharge on any parcel over 500g being sent from Aus to the US.
Who knows, you paid it and by doing so accepted it. You should have refused to pay until you got an adequate explanation and if one wasn't forthcoming then any subsequent unpaid item strike would almost certainly have been removed.
Neither ebay nor Paypal can do anything after you have agreed to pay the extra.
on 11-19-2012 04:48 PM
Whatever the charge it is NOT eBay impossed
on 11-19-2012 05:04 PM
I am still puzzled by your references to Pitney Bowes. I buy a lot from the USA and have never heard of them. I cannot find any mention of them in the ebay help section either.
on 11-19-2012 05:57 PM
If you Google Pitney Bowes and ebay all will become clear!!
Looks like the Seller decides whether to use them for overseas sales and then you are charged at checkout. - Only read the first bit so it might be a bit more complicated than that.
on 09-04-2013 09:18 PM
on 09-04-2013 09:37 PM
it's TEN MONTHS. Start your own thread if you have an issue.
How do you know it was Pitney Bowes? it could well have been US or Australian Customs.
There is no obligation on you to purchase from ANY seller who uses the service. Bearing in mind that most sellers in the US probably don't even know what their signing up to the service entails. Except seller protection.
A good rule of thumb is to work out what an item is worth to you. If seller protected postage from the US fits, do it. If buying from an Australian seller and keeping the money in the Australian economy, with the consequent chance that an Australian will keep their job, so your taxes won't be going towards their dole, works, then do that.
Forgive me for having absolutely no sympathy with your first world problem.
on 09-05-2013 07:41 AM
under US postal laws, as a forwarding agent, Pitney Bowes (one of the largest mailing companies in the world), have the right to, in fact are required to, repack a parcel destined for overseas and prepare all paperwork
what you paid is not Customs Duty, but the preparation of Customs Declaration paperwork which is required to determine whether the duty is payable or not,
USA Global Shipping is EXPENSIVE, making buying from america an expensive exercise, and all the more reason to 'shop locally' on the net.
Unfortunately, even some usa ebay sellers are not aware of what the costs are when they send all their goods to PB for processing and onforwarding.
on 01-05-2014 04:54 PM
I agree. This is a huge scam going on right now with international postage. I bought an item off a seller and he and i have discovered my usd30.00 postage paid was 7usd for the seller and 23usd for pitney bowes. My seller never even knew i was charged the extra 23.00 until i sent him a screen shot of may paypal account whuch clearly showed seller got the 7 and pitney bowes the 23. Seller was shocked and angry as he hsd said on his auctions please ask for best post cost. He also now realuses why his feedback was also poor on the postage even though he never knew the 300 to 400% overcharges and sneaky dishonest way ebay has got theur durty little hands in buyers pockets. Totally totally disgusting. Greedy fraudulent criminals.
on 01-06-2014 09:26 PM
ebays global shipping program is an absolute rippoff personly i boycott all sellers that use it some times it's triple but mostly double the standard usps shipping costs,they are also charge customs duties that goes straight into their pockets i have been stung once with this program it will never happen again
on 03-08-2014 08:18 AM
Saw an item on 'buy it now; from a US seller that I wanted. It was on GSP withover $200 combined customs and shipping. I emailed the seller who was shocked by the fees quoted, relisted without GSP and sent directly. The item sailed straight through customs as it had been correctly marked to show VAT and duty were not applicable. Shipping cost less than $30. I will never buy through the GSP, but I will always contact US sellers to see if they will send direct.
It is quite shocking to consider the sheer volume of unjustified customs fees that must be collected daily through GSP. I wonder where it all ends up.....
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