Ebay Seller not honouring warranty

[mike-in-cairns]

What come back do I have when the item is sold with a 12 month warranty and the seller (still active) doesn't honour  the warranty.  In fact they have now refused to reply to my emails.

Surely Ebay provide some protection against the selling of shoddy goods?

[padi*0409]

Warranties on eBay are usually worthless bits of type on a listing, UNLESS the seller is an Australian registered business that is an authorised seller/reseller of that product.

Warranties are nothing to do with eBay, they are just a platform for sellers to advertise on.

[sandypebbles]

Was there an actual warranty (Authorised seller or re-seller, registered in Australia)

Or the word warranty on the listing description, meaningless if BOTH of the above do not apply

[sandypebbles]

I am certainly on the slow train today 😞

[papermoon.lady]

As Padi said, if the seller is not an Australian registered business and an authorized reseller, a warranty cannot be enforced. If a seller is not an authorized reseller, in very rare cases they might honour it out of their own pocket (the manufacturer won't do anything is the seller is not an authorized reseller), but this is extremely rare.

[mike-in-cairns]

So now we get down to legal stuff.  

Seller claims AU seller Located in: Sydney,New South Wales, Australia
which is likely BS because it comes from China.

Item description states - 12 month warranty.

Item return policy states - Refunds by law: In Australia, consumers have a legal right to obtain a refund from a business if the goods purchased are faulty, not fit for purpose or don't match the seller's description. 

IMO Ebay is allowing sellers to falsely represent the products on their platform which is in breach of Aust Consumer Law.

[jellybirddesigns]

There's really no "legal stuff" to consider.

It does not matter what the seller puts in their listing - warranties are not enforceable and Ebay does not get involved. To see where the seller is actually registered, you need to look at their feedback profile page - not the location on the listing.

Manufacturers do not honour warranty "offered" on Ebay as this is outside of their quality control chain. Always take expressions of warranty with zero expectations.

Unless you get some kind of legal enforcement, Ebay will never give you the sellers details anyway. And if you did, you have no way to make the seller honour anything. In fact, you would probably have to pay for legal advice which would end up costing more than the item itself.

You always need to go by Ebay's policies, which state that you have 30 days from the date of receipt to open a dispute. After that, the seller has no obligations.

Ebay has no way of knowing if what is in the millions and millions of listings is truthful or not - it's up to the buyer to follow policy.

[domino-710]

Welcome - to eBay - Warranties.

[jellybirddesigns]

Just to add - if you want a real/proper warranty, always buy direct from a bricks and mortar store.

[davewil1964]

Item return policy states - Refunds by law: In Australia, consumers have a legal right to obtain a refund from a business if the goods purchased are faulty, not fit for purpose or don't match the seller's description. 

Salient points -

In Australia. If the seller isn't, then Refunds by law aren't.

From a business. An Australian business, which your seller apparently isn't.

Faulty or not fit for purpose. At the time of receipt.

eBay explicitly note that they are not a warranty service. The condition of the goods at time of receipt is their sole concern.

If it worked when you got it, then your issue is with the seller. IF they are an authorised reseller of a genuine product, then hunt them through the legal system.