Assuming that the tracking number is a legitimate one, you're correct about needing to go through the SNAD/INAD process, but the wording makes it a slightly confusing process when the item's actually not in the parcel or envelope.
You can go through the process from your Purchase History, or just use this link (from eBay's Return an Item for a Refund Help page) and click onto the blue Return your item button.
Select the item, and continue. You'll be asked โWhy are you returning this item?โ, and there will be a list of options:
- Ordered by mistake
- Arrived damaged
- Don't like it
- Missing parts or pieces
- Changed my mind
- Item is defective
- Received wrong item
- Doesn't fit
- Found a better price
- Doesn't match description or photos
Select โMissing parts of piecesโ, and continue.
The page will now ask you to add details, and say: โWeโre sorry that the item wasn't what you expected. Let us know how your item differed, that information will help us to best resolve your return.โ
In the text field, write "An empty envelope was sent to me. I ordered a [whatever the item was supposed be]. This item, the [item name] itself was not in the envelope. The tracking number doesn't seem to be legitimate. To clarify, I have not received the item, but I have received just an empty envelope."
There is an option to upload a photo. I would do that; make sure you supply every possible bit of evidence.
However, if the tracking number is a fake, you're probably better off opening an INR claim (Item Not Received)... but only do that if it's absolutely certain that the so-called tracking number is not legitimate.
I've checked ORD0048293353 on https://www.17track.net/en, and can't find anything there. I also tried https://alltrack.org/couriers-tracking, with the same result.
Can anyone else comment on that tracking number?
