on 07-10-2020 12:13 PM
I opened a dispute on Ebay for non receipt of an item. There were two items on the order. I did not receive either of the items.
When I went to open a dispute on the 2nd item Ebay said that there was already a case opened for the item.
When I received a refund, it was only a partiial refund. So I only received a refund for one of the two items.
What did I do wrong. How can I open a dispute for 2 items on the one order?
on 07-10-2020 06:03 PM
on 07-10-2020 06:31 PM
I have tried. It will not allow me to do so. It tells me that I already have a case open for the item.
And I have only opened a case on the one item.
It appears that the Seller will be able to give me a refund on one of the items and I will not be able to open a dispute on the other item, that was to be sent with the first item.
on 08-10-2020 01:57 PM
Has the dispute been closed? If not, escalate it when it allows (ask eBay to step in and help), and see what happens. If that fails, you have PayPal as a back up option, but DO NOT open a PayPal dispute before the eBay one is closed.