No order, but I've been charged!

kingl6243
Community Member

Hello everyone!

 

A couple of hours ago, I tried to buy some Nikes. I used Google Pay, but upon clicking pay was told 'your payment has not been processed. Use a different payment method instead'. I tried my credit card - same message. I made sure my details were correct - same message. Tried 5 mins later - same message. In the end I just used the app with a different account and the transaction went through fine. 

 

But then I checked my bank account and found that I've been charged twice (over $300) with several other temporary hold charges! Yet my original eBay account shows no transactions. How do I cancel/refund these orders if they've never showed up through eBay and weren't confirmed to begin with?! 

 

Thank you for your help! 🙂

- D

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No order, but I've been charged!

If they are pending charges and not processed, they should fall away after a few days. If they don't, you may need to contact your bank.

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