Seller can't buy a return postage label

[legarlu]

A seller has agreed for me to return item that has been damaged in transit and will give me a refund. Seller advised to return it to the address that is on the back of the envelope.  I contacted eBay for the return of the item and they sent an email that I should receive a return postage label.  Then I receive another email that advises " seller let us know they can't buy a return postage label".  Not sure.

[kopenhagen5]

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@legarlu wrote:

Contacted the seller asking if they are prepared to pay for return postage and received a reply "just send in the same envelope marked RTS and it will get back free of charge".  Not going to pay for return postage.  Think I will open PayPal claim.

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That's the way to go.

Sounds like they wouldn't print postage label rather than couldn't.

Probably wanted the RTS all along. Which is in effect stealing from AP.

[padi*0409]

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@legarlu wrote:

Thanks padi

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No worries, just be aware that the return postage process is managed by a separate arm of Paypal, and when it comes to returning the item you will need a photo of the parcel with the postage and address showing and the trackinng number.

[letscleanupmycupboards]

Not all sellers use electronic or online labelling. I don't. Not likely to start as I'm a very low volume seller. So someone asking me for such a label would be met with the same answer.

It's not hard to post back within Australia and wait for a postage refund is it? At least the transit time is relatively fast and postage costs cheaper not like overseas sellers and waiting a month and a half to get $73 postage back for a 1kg parcel