My last delivery through Aramex, it got a couple scans to begin with (picked up and at depot), and then nothing for 15 days, until finally it was just "out for delivery", so it moved at some point, but there were basically no updates in between them receiving it and it being delivered (I'm in SA and it was coming from NSW). I always get a little sinking feeling any time a seller uses them for a delivery, even before covid (I've personally always received my packages, but they never had any business having "fast" in their name as far as I'm concerned).
If this is standard for them at the moment, no scans between receiving and delivering, I do wonder how they can be keeping track of where any package actually is, unless the records are all internal now (either way it's odd and counter-productive, since it would just increase customer inquiries - if they were at least fast, it wouldn't matter so much).
20-odd days does seem excessive, even for them, but they did often take 2 weeks before covid, so it may just be a delay and the package will yet arrive. I actually contacted my seller on day 14 as I was also concerned my package appeared to be stuck at the depot for the last two weeks, and I wanted to know if this was normal for Aramex at the moment, and whether it was better for me or them to make an inquiry. They didn't answer whether it was the norm, just told me to contact them, so I can't shed any extra light there, other than what my experience was, but based on that I might be willing to wait and see for a little while longer, but do keep an eye on the timeframes for the MBG if necessary (I would probably contact the seller at this point anyway, just through a general inquiry, to give them a heads up - they may be a little more proactive than my seller was, and I never ended up needing to contact the company as by the time I had the answer from the seller, the package was "out for delivery").
