Seller won't send invoice for combined postage

[diane_k]

Hello everyone,

I won six games via auction on Friday and Saturday. I contacted the seller beforehand asking them if they combined postage on mulitple items which they said did. I requested the invoice on Saturday night after the auction but have not received it yet. I then sent another message on Monday reminding them to send it and have still not received a response. 

My problem is that I have now received 6 unpaid item disputes open on the games and have until Friday and Saturday to pay before the case will be closed and I get reprimanded by Ebay for not paying. 

Is there anything I can do if they don't send the invoice? Shipping is $28.40 standard post for the six items before combined postage. We're both in Melbourne so the price is fairly high and I don't want to pay that much and would not have bid on the items had the seller not said that they would combine postage. 

Any help will be greatly appreciated.

[cmcoins2000 · Accepted solution]

Stick to your guns.

They combine postage - you have proof of that in your emails.

Contact eBay - by phone - they can check the emails.

They then will contact the seller.

Don't worry about the unpaid thingys - I would not pay either until I received the combined invoice.

Try emailing the seller again - saying they have already said they will combine - ask again for a combined  invoice.

Further info for eBay.

[cathyjoyjoy]

Sounds like you are doing the right thing.  As Helen5839 suggested, contact ebay by phone.  You might want to ask for a 'call back' to avoid being put on hold forever.

Also, it seems the seller has their settings so that when a buyer doesn't pay by day 4, an automatic 'unpaid item dispute' is opened.  I actually don't thinnk that is a good idea as a seller, unless you are absolutely on top of messages and payments.  However, it can work if you are a large volume seller.

[kopenhagen5]

There are 2 combined postage scenarios offered in eBay.

1. Seller combines all items into one package for the buyer.

2. Seller combines all items into one package and gives buyer a discount on postage.

In this case, whether I agree or not, the seller may have offered combined postage into one package.

Never assume, it is up to the buyer to ask if a seller combines postage and reduces postage cost.

[cathyjoyjoy]

Good point to note - Combined Postage does not necessarily mean Discounted Combined Postage.

[joethenuts]

kope how does  no1   help the buyer   at all.

it only helps the seller , 

surely asking a seller for  combined postage and the seller said yes ,would have to be some sort of discount . i mean buying 6 small articles  for a start 6 games would go into a 3kg bag easily , 

[lyndal1838]

That is the whole point Joe.

Unless the seller offers discounted combined postage they are not obliged to give any discount.

[imastawka]

You're right Joe

Seller has fb of almost 245,000.

I think they have minions who have dropped the ball on this one

[joethenuts]

well i think the seller is a bit rude  saying yes we combine postage,   i am sure the seller knew what the buyer was asking for.

[lyndal1838]

as far as ebay is concerned, combining postage means putting all the items in the same parcel.  Unless discounted postage is offered the seller is not obliged to do anything else.