on โ09-12-2014 04:04 PM
I have recently been scammed on eBay from someone in China who has stolen my identity.
I have been with eBay since 1999 and have 77 100% feedback scores and I am not happy about someone else using my honesty to scam another eBayer.
The above alias is a new one as I had to re-register to be able to communicate!
I can no longer access my eBay account becuase eBay does not recognise my original registered email addresst.
If I use my original alias (warmtone) to change my password eBay sends an email to the scammer 's email address!
I note my profile shows that I reside in China. Guess what I reside in Australia!
I am writing this message out of complete frustration because eBay Customer Service have yet to respond to this issue even after 4 email attempts via "Customer Service" to rectify the situation.
eBay can easily validate that what I am saying is trrue from my original registration details but so far has shown zero interst.
From my persepctive this is unacceptable response and reflects badly on eBay.
I am interested to learn if others have experienced similar identity theft issues? If so how did do you get your orginal account back?
Also I am looking for advice on how to get eBay to take some positive action in this matter
on โ09-12-2014 04:11 PM
Phone eBay, don't wait for an email response.
http://ocsnext.ebay.com.au/ocs/cusr?query=1586&optionId=1492415534
on โ09-12-2014 04:24 PM
Thanks for the tip, but I could not find a telephone number??
on โ09-12-2014 04:29 PM
Click the Call Us button and you'll see a phone number and a code to use.