31-01-2014 02:26 PM - edited 31-01-2014 02:27 PM
I've purchased a vintage bedspread which the seller described as being in excellent condition, however, when it arrived today I noticed multiple patches of what look to be old coffee stains or something similiar on it. I contacted the seller who has offered a partial refund of $8, but I am not really happy with this amount as I am unsure whether the stains can be removed through drycleaning. I love the bedspread and would prefer to keep it than pay close to $20 to return it, but feel that $8 is hardly an appropriate refund considering that it will cost substantially more to dryclean it and even then the stains may remain. What do you think would be a fair amount to ask for in discount, or am I being ridiculous and should just accept the $8? I know if I need to return it I must do it through paypal and use a tracked postage method.
on 31-01-2014 06:13 PM
on 31-01-2014 06:23 PM
on 31-01-2014 06:25 PM
Thank you so much. You've been an incredible help; as has everyone who has replied to my query.
on 01-02-2014 09:30 AM
You can send as a regular parcel with insurance which only costs $1.50 and gives you a receipt with the post code on.
Slightly off topic but whatever you are selling you would be much better off using a plain background, any item will have reduced impact and be hard to see against that pattern. You can pick up a couple of sheets, one white and one dark, from an op shop for next to nothing.
on 01-02-2014 11:09 AM
Thank you, the insurance sounds like a great idea.
I'm actually in the process of planning a photo series for exhibition, so the bedspread was intended for that
on 01-02-2014 01:18 PM
Help! I rang paypal about my claim and they opened one up for me, but they have written in the details that the seller is not responding, which is not correct and I specifically told the paypal cso that on the phone. The seller has been fine responding to me in the past, can I ring and get that bit removed?
on 01-02-2014 08:20 PM
on 01-02-2014 09:46 PM
Thanks, everyone! Amber-eyed-girl is correct, and the item is being posted back to the seller on Monday