WHY IS IT BECOMING HARDER AND HARDER TO CONTACT ebay VIA EMAIL ABOUT ISSUES WITH THE SITE ??

[blackseries06]

OVER THE LAST FEW YEARS ebay HAVE MADE  IT A LOT HARDER TO MAKE CONTACT VIA EMAIL WITH A SPECIFIC QUESTION ABOUT ANYTHING . INSTEAD YOU GET PUSHED THROUGH A NUMBER OF USELESS 'help' PAGES WITH SEEMINGLY NO OPTION TO EMAIL ?? 

[lyndal1838]

Long experience has taught members that emails are useless.  IF you are lucky enough get a reply to an email the chances of it answering your actual question is remote....somewhere between zero and none.

If you want a proper answer you should ring ebay on the 1800 number that is available through Help and Contact at the bottom of the page.

[allfixelectrical]

And wait anything up to 6 hours if you get to talk to a human at all.

[lyndal1838]

I have never waited more than a few minutes but if it is an issue for you just use the option to request a call back.  You usually get it quite quickly and ofter the representatives who call you are more knowledgable than the reps that answer your calls.

[michellebartley]

Just call them. Quick and simple.

[cq_tech]

Not if you have to sit on hold for a couple of hours first, it isn't. 😞

[michellebartley]

Never had to wait for more than 5-10 minutes.

[cq_tech]

On more than one occasion I've hung up on them after being on hold for over an hour. Far better to have them call you back instead.

[davewil1964]

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@michellebartley wrote:
Never had to wait for more than 5-10 minutes.

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They undoubtedly count you as a regular

[lyndal1838]

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@davewil1964 wrote:

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@michellebartley wrote:
Never had to wait for more than 5-10 minutes.

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They undoubtedly count you as a regular

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Just long enough for them to draw straws to see who will answer the call.