Why is eBay & PayPal allowed to operate when 'support' is non existent

[grah.thom]

eBay & PayPal have nil problems collecting fees etc but 'support' is virtually non existent outside some pathetic 'assistant'..add the last human being I had message contact with couldn't use a keyboard or spell???

[sandypebbles]

Did you have a question/problem fellow buyers and sellers here can assist with?

Why eBay or PayPal do/don't do things aside, members here can almost always give far better/more accurate information than someone with  pre-written script 

Otherwise, people usually need to try Live Chat more than once before they get a CS rep who can be bothered typing anything other than what the screen prompts tell them to

I do not know when the call center is going to re-open but from all reports, that is worse than Live Chat 

[davewil1964]

So eBay and Paypal should shut their operations down because less than 1% or transactions have issues?

And few of those require talking to somebody?

Really?

That will certainly help stop the spread of COVID-19. All those people going to B&Ms to get stuff, instead of buying online.

Logically, it shouldn't just be eBay - it should be every online site that accepts Paypal. Like Telstra, eg.

So, do you still think a vast proportion of the online market should be shut down just because you want to talk to somebody about an issue not covered by eBay/Paypal standard resolution systems. Seems pretty selfish.

[gutterpunkz05]

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@grah.thom wrote:
eBay & PayPal have nil problems collecting fees etc but 'support' is virtually non existent outside some pathetic 'assistant'..add the last human being I had message contact with couldn't use a keyboard or spell???

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Live chat works fine for me........I wonder if the pathetic assistant, could  have included the message body in the original post.

Ah well... to each his own

[littlemissrita]

grah.thom,

It's back - opened again from today (this morning)! You can also request a call back - and few min. later they call you.

Live person will talk to you from Ebay, don't know about PP.