I played dumb, and called to explain I was trying to buy an item, but was stuck at the checkout. The coupon code wasn't working!?
She gave the following excuse, no doubt scripted for all the poor buggers having to field calls about this today:
"The promotion was ended early, because of the amount of people taking up the offer, which would affect supply times for customers, which we don't want customers to suffer."
She had a look through my history, noted that I'd used a $10 off coupon in the past (with a tone that suggested I was should count myself lucky enough), then quickly folded and told me she'd pass along the 15% on the purchase.
The kicker is, they put it into your paypal account within 15-20 working days.
I asked if they send out confirmation of it, and they will not. I asked her how I'd have proof of the arrangement, and she said to write down the conversation code.
So it's still possible, I'm sure their legal team had everything ran past them, so they know the need to honour the offer as advertised.
Still, it's a big nuisance to have to wait for the money, considering I only had enough in paypal to cover the discounted price.
