An item purchased form an Aussie seller went missing, but marked by tracking as delivered. Auspost told me to contact sender and check address used, and if correct the sender needed to launch an enquiry. The seller did both, but failed or refused to authorise sharing of information and had become obstructive so was no point furthering that discussion through him. Ebay has zero interest in asking the seller for a copy of correspondence which he had, instead relying on the unreliable assertion tracking said delivered. But worst of all, was ebays insistence either seller or buyer could access the information. I had been on the phone to Aus Post twice, both times they denied me access to the outcome as I had no authorisation and informed ebay of that. But this did not stop ebays one representative after another, insisting I was wrong. This went on for hours and days, at least 1/2 dozen emails where I told them of the privacy laws, and they just insisted I was wrong, never once verifying if they were in fact wrong They just insisted because other couriers, in other parts of the world shared information. I state privacy laws re AusPost, and that ebay couldn't give me details of other members for exactly the same reasons, but it all fell on ignorant ears. Australia Post informed me as the seller had an enquiry, no other could be launched until it was closed, and that was anything up to 10 days after that a new enquiry could be launched in which I would have access to the outcomes. ebay set a deadline of 3 days. They extended it for 3 days, insisting I had rights to access, but that extension included a weekend which AusPost does not man the appropriate call centres on weekends. But I did have until Monday 10 Apr 2017 . I received contact from AusPost about 4pm Monday and by 6pm had the email evidence from AP confirming the item was not delivered to my address. And now they just ignore me, no response. To them the matter closed before I got the response in. Amazing, they could have asked the seller, nope. The seller is clearly being obstructive as he isnt sharing the knowledge it was not delivered with ebay, the alternative being theat ebay do know, and are being obstructive themselves. One thing is certain, AusPost has not passsed the buck, and acknowledge hte delivery contractor messed up., and the seller has been well aware of it, since Tuesday of last week. Ebay could have asked AusPost, about sharing policy and privacy laws, but nope. They could have honoured their unprofessional deadline of Monday, but nope. Ridiculous.
