on โ11-04-2017 02:50 PM
on โ11-04-2017 03:44 PM
Did you pay with paypal?
If you did then just open an Item Not Received dispute in paypal to get your refund.
I really don't know why members go through that ridiculous ebay dispute when a paypal one is so much simpler and quicker.
on โ11-04-2017 04:57 PM
I received contact from AusPost about 4pm Monday and by 6pm had the email evidence from AP confirming the item was not delivered to my address
And upload any evidence that you have.
on โ11-04-2017 05:54 PM
on โ11-04-2017 06:30 PM
Ebay offer guarantee for item not as described but PayPal offer guarantee for item not received.
It all sux pretty much because they're both still holding each others hands even though they say they're not
on โ11-04-2017 06:49 PM
on โ11-04-2017 06:52 PM
Yes ebay offers a guarantee NOW but paypal has always offered a mony back guarantee without the hassle of ebay.
The ebay guarantee is best for an item that is not as described as the seller pays the return postage....with paypal the buyer pays the return postage unless they opt for the paypal return postage promotion which is limited.
on โ11-04-2017 07:24 PM
@user25253 wrote:
An item purchased form an Aussie seller went missing, but marked by tracking as delivered. Auspost told me to contact sender and check address used, and if correct the sender needed to launch an enquiry.
If this ever happens again, don't believe this - if a package is in transit, the sender needs to make the inquiry, if the package has been marked as delivered, the recipient can lodge an inquiry directly with Australia Post. In fact often Aus Post will tell the sender they can't lodge a full inquiry once a package is delivered.
Realistically, your dispute is with Australia Post - they are the ones who stuffed up. Of course, it would help a lot more if the seller is willing to assist you, but you never know what half-truths the seller has also been told.
eBay's guarantee is supposed to be for successful delivery, whereas PayPal's doesn't even look at the delivery status, just whether or not the seller posted to the address you provided - I'd suggest that you post your complaint on eBay's Australian Facebook page if you want to pursue that avenue. Have everything detailed in short sentences, and provide any documentation you can when asked for it. If you try a PayPal dispute, there's a 99% chance it will fail if the seller didn't mess up the address, and opening a PP dispute will also void any recourse you might have with eBay (you can open a PayPal dispute after a failed eBay dispute, but the second you try any other kind of resolution process like PayPal or your credit card issuer, eBay's guarantee is off the table).
on โ11-04-2017 07:56 PM
on โ11-04-2017 08:00 PM