ebay taking long in reviewing my case

[siddiau2013]

i bought an item with ebay and the seller did not send my item nor did he respond to my many messages

so i opened a case with ebay and sent a message through them to the seller on sep the 6th. he didnt reply by then so on sep 12 ebay gave me the option to review the case.

i did and told them that if they cant get the guy to send the item, gimme a refund. at the time of writing, it is the 26th. basically 2 weeks after i asked ebay to step in and they're still reviewing the case.

this is what it says:

The case is pending

Hang on, we're still reviewing your case

We'll be in touch with you soon

anyway i can make sure they're actually reviewing it. they were meant to get back to me in 48 hours.

LOL. what a joke

[enigmabear]

very very unusual indeed

ebay side with the buyers in 99% of cases no matter what 

Looking at their feedback, it could *perhaps* be a hijacked account so perhaps they need to do more investigating ?

was their feedback that bad when you bought from them?

[janeababe]

You need to esculate your INR (item not received) case to a CLAIM.

Ebay dont just hand back money, despite their many faults, they're not mind readers.
Go into your case details and esculate it to a claim..... then it will get the refund-ball rolling.

cheers

xxj

[twyngwyn]

OMG....67.3% + f/b.....something amiss.....ebay obviously aware???

[siddiau2013]

how would you escelate it into a claim?

i tried looking for it but couldnt find

i went to "view details" for my case. i'm assimng that's what you mean by case details

[siddiau2013]

feedback for the seller?

it was about 78% last i checked

[letscleanupmycupboards]

Isn't it considered escalating to a claim when you ask eBay to step in?

[*tippy*toes*]

It's entirely possible that the seller died or something else bad. The last item sold at the end of August. Wouldn't be the first time a seller fell off the perch and was unable to contact buyers to say he had expired.

[phorum_junkie*]

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@*tippy*toes* wrote:

It's entirely possible that the seller died or something else bad. The last item sold at the end of August. Wouldn't be the first time a seller fell off the perch and was unable to contact buyers to say he had expired.

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Buyers just want everything doing for them, why can't the consult a Ouija board or crystal ball themselves. 

[4channel]

With respect to the OP's opening post, I wonder now still with all of this covid stuff, how the review times have been impacted and with the world teetering on an escalation from "Wars and rumours of wars", what will the process be like down the track?

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BTW: Thanks to my alerter ~*. I hear "Dossier Dan" is on the kase again.