is this legit

[elmor_3101]

please tell me if this is real or a scam 

thank you 

Purchase Instructions for Order ID #AU-38871

Inbox

eBay sent this message to 

Your registered name is included to show this message originated from eBay.

Email reference id: [#6d7b0210Ce104b77b98475e68ad7994a#

[davewil1964]

Did you buy something? Did you pay?

If so, and you have notifications selected, then almost certainly yes.

If you haven't paid, why not?

[eburtonlab]

If you found a listing on a different site, and sent your contact information to the seller, who responded that eBay would "handle the deal", then that is a scam. eBay is never involved in listings on other sites.

That is not how eBay works. eBay does not rely on users finding ads on Facebook or other sites and sending contact information to a seller. Likely the seller will send a phony "invoice" that appears to be from eBay but is not, asking you to pay with gift cards to have an item (usually a vehicle) shipped to you for a free evaluation period.

eBay has no warehouse and does not ship vehicles. eBay does not handle such transactions or provide "vehicle protection orders". Scammers often promise those things, though. Any phone number you may receive on such an "invoice" does not connect to eBay, but to the scammer.

Anyone that asks you to purchase gift cards or to send card codes to them to complete a transaction is trying to take advantage of you. Anyone asking for a gift card is looking for a gift at your expense. Once anyone else knows the code, your money will be gone and you will have no recourse.

See this page on the US ebay.com site for some info about such scams:

https://pages.motors.ebay.com/buy/security/index.html

The only way to purchase on eBay is to sign in to ebay.com or ebay.co.uk, find the item on eBay and complete the checkout process on eBay. You may have to pay a deposit for a vehicle. Then you typically meet the seller to inspect the vehicle and pay the seller.

If you encountered an ad on another site, contact that site to have the ad removed. eBay is not involved with any ads listed on sites other than eBay itself.

[countessalmirena]

Note: you're not contacting eBay by posting on these boards. They are public forums on which any eBay member can post, and the responders are, like you, fellow eBay members who give voluntary helpful advice and information. (The standard of help is usually well above the type of cut-and-paste help provided by eBay customer service.)

We (fellow eBayers without any superpowers) can therefore not tell you unequivocally that yes, the message is from eBay. Is it in your eBay Messages inbox? Or do you mean that it's an email? If it's in your eBay Messages inbox, and you are worried that it's not legitimate, use the chat facility (see spoiler section below) to ask a customer services representative from eBay to check.

But... as davewil has said, if you've purchased something from eBay, and haven't yet paid, then ... tra la la. (I am singing the same song as davewil.)

Spoiler

eBay's phone help has been disabled for months. There was a notice on the relevant Help page for quite some time, stating that the call centre was down due to COVID-19 health precautions. Check this page to read that:

❝Changes to eBay customer support

We are making some small changes to how we provide customer support to you.

Under new guidance from health authorities, we won’t be able to offer customer support over the phone until further notice. However our support team will be available as usual through our customer service online chat function. 

If you have any questions or issues you can visit our help pages, which contain information and answers to frequently asked questions. We appreciate your patience for any customer service delays that may occur during this time.❞

To get to eBay chat, go to the bottom of the Help page (https://www.ebay.com.au/help/home😞

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