on 21-03-2019 05:21 PM
30 mins ago eBay's tracking claimed my order is finally 'in transit' after four working days at 'sent' status, but has now reversed that 'in transit' status and has gone back to 'sent' status.
My $600 order is where? The correct tracking number is? When do I have to be at home to sign for my order? Do I have to sign for my order or has the seller given the courier company who doesn't know where my order is or what the tracking number is, 'authority to leave' it where?
Unfortunately (for me the customer) no-one is willing to answer any of my legitimate questions because that is how eBay works.
I'm never again buying anything on eBay worth more than $10 which I am prepared to lose.
Solved! Go to Solution.
on 21-03-2019 06:26 PM
I can't even get my home page to open with purchase history
Do you mean your My ebay page? Have you tried changing it here?
On the right hand side up the top.
Otherwise, bookmark it and come in that way.
on 10-04-2019 11:15 AM
21-03-2019 05:26 PM - edited 21-03-2019 05:26 PM
Your problem lies with your particular seller, not ebay.
Ebay doesn't sell anything, it's just a platform for individual sellers.
Ask the seller these questions.
on 21-03-2019 05:27 PM
Where is the item coming from and who is the carrier?
It is a bit difficult to offer any advice without knowing a few details.
21-03-2019 05:29 PM - edited 21-03-2019 05:33 PM
Who have you tried contactng to answer your questions?
I am confused as to if you have indeed contacted the seller, the courier company or if you have indeed contacted eBay
You have just said what the tracking shows, so you must already have the tracking number
We cannot tell you when you need to home, if you need to sign, the tracking number (again) you said the tracking shows but then ask what the tracking number is
People here have no involvement at all in this. we are buyers and seller like you, we cannot answer your questions on something that is nothing to do with anyone on this forum
I also do not know how 'eBay' can know what Australia Post or the courier company are doing
Is this from the seller with several negs for items not arriving and giving fake tracking numbers?
on 21-03-2019 06:03 PM
I have asked the seller and courier these questions, but both stopped communicating with me as soon as both realised there really was a problem with my order and the tracking. eBay provides the platform so it is ultimately responsible, hence the eBay guarantee.
on 21-03-2019 06:06 PM
Then open a case for Item not receeived as soon as it's allowed.
Get your money back.
on 21-03-2019 06:08 PM
As mentioned you, the buyer need to open an item not received dispute if it does not arrive
ebay do not do this automatically for you
on 21-03-2019 06:08 PM - last edited on 21-03-2019 06:37 PM by gewens
The item was supposedly sent by REMOVED who can't provide me with a tracking number that provides any information other than 'sent' for four days, and the courier is fastway who stopped communicating with me when I provided them with the tracking number which they asked me to confirm because...? Clearly there is a problem with the tracking number and both parties are just waiting it out to see if my order ever turns up without proper tracking.
on 21-03-2019 06:12 PM
on 21-03-2019 06:13 PM
That seller has several negs for not sending items at all, giving fake tracking numbers and sending incorrect/faulty items
Open whichever dispute is required as soon as you can (be it not recieved/damaged/incorrect)