Seeking some advice please:
An International buyer has raised a case againt me regarding not having received their items.
eBay has ruled in their favour as I did not provide a tracking number - This is NOT the case.
The tracking number was provided when the items were sent.
It is not tracking as it is still in Australia and has not departed, even though it was posted on the 14th April.
I have opened a case with Australia Post and they can corroborate my story with supporting evidence.
Also, on the Australia Post website, they advise "for items sent from the end of March to May, additional delays have occurred of up to 4 – 8 weeks due to limited international flights and government restrictions due to COVID-19". The date from when I sent the items (14th April) is clearly still within the 4 - 8 week window Australia post have indicated on their website.
This has all been documented in the case correspondence and the appeal that I have raised, but eBay has ruled in their favour with the reason of: "Unfortunately, you didn't provide tracking information in time to win this case. You won't receive a refund for this case"
I have contact eBay Australia, but they advise that I need to contact the country in which I am sending to.
Unfortunately this country's customer service is not opened over the weekend.
I have also tried contacting the buyer, on several occasions, with no response...
I feel like this is an uphill battle and no matter what I do or how much evidence I give them to support my appeal, eBay will not take this into consideration. Everything has become generalised and cases are no longer being looked at on an individual case by case bases. They simply do not defend their sellers like they use too!
Has anyone in the eBay community experienced anything similar? Especially during this COVID-19 period?
If so, how was it dealt and what was the outcome?
Does anyone have any advice on what I should do? Am very interested to know.
