on 23-10-2018 06:27 AM
There appears to be a random glitch with my listings in which potential buyers are unable to use 'buy it now' on mutliples of my listings and then wait for a revised invoice with combined postage. I have had 2 people contact me over the last few days wanting to purchase goods but are being directed to make immediate payment on each individual item.
I do not have immedate payment selected on any of my listings. I do not have immediate payment selected in my selling preferences.
How do I resolve this? I have lost a good size sale last week because of this error, and in the past when it has happened have had to fiddle around with refunds for the excess postage which buyers were forced to pay in order to secure the goods.
on 23-10-2018 07:24 AM
It is no random glitch unfortunately....ebay is forcing the option on sellers whether they like it or not and without consulting them.
Have you checked recently whether the options have been ticked by ebay on your listings.
on 23-10-2018 10:05 AM
on 23-10-2018 11:52 AM
on 23-10-2018 12:01 PM
What eBay is doing is ridiculous. They are shooting themselves in the foot with this.
I often have local pick up items and over the years have never had any problems with the process, but since they've made the changes to the payment structure, I have had 6 customers in the last 2 months who have purchased & paid for pick up items, despite living interstate! It's been a nightmare trying to explain to each one that eBay doesn't have a mechanism which allows for me to send them an invoice with the postage costs after they've already made the payment.
I'm ready to leave. eBay is so unintuitive & archaic & they just keep making it harder & harder for everyone.
on 28-10-2018 11:02 AM
Its not only the pay immediatly problem that Ebay are doig with listings.I am getting Good till Cancelled on my listing and Make An Offer..at half the price I listed .
I am continually checking
and changing my listings .Then Ebay changes them right back,
Obviously Ebay dont care and are doing what they like with our listings.
on 29-10-2018 05:01 PM
on 30-10-2018 10:52 AM
Adding bank deposit doesn't stop the forced immediate payment. I tried it and buyers were still forced to pay immediately. If they are on a computer, adding items to the cart and then requesting an invoice works sometimes. It doesn't work if they are using the app.
I believe this is eBay's way of forcing everyone to sell with "free" postage. If listings are free postage, then there are no excesses being paid, so no problem.
It is also a money spinner for eBay because most people aren't going to ring up to get a fee refund of a dollar or 2. While us paying a dollar or 2 in fees that we don't claim back doesn't sound much, if a million people don't claim it back, it soon adds up.
on 30-10-2018 09:29 PM
If a buyer selects bank deposit at checkout you can send an invoice but then the buyer is forced to use bank deposit because there's no way to send them a paypal invoice. I had one select bank deposit because they thought that'd allow them to request an invoice for paypal.
Also, on the rare occasion that a buyer can request an invoice using the cart, once you've sent the invoice you can't send a revised invoice like you used to be able to.
on 05-02-2019 10:54 AM
It's happening again! GRRRRRRRR!
I am also finding that sometimes when I create a listing using 'sell similar', the best offer option has been automatically selected by ebay on my behalf when I do not want this most of the time. I really need to carefully check my listings before making them live lately.
Why so may glitches?! Or are they really glitches? Feels so dodgy.