on 27-10-2016 11:07 AM
Hello,
I am looking for some advice please. I have a buyer that has opened a missing parts claim on an auction for a used item.
He is claiming the flash is missing off a DSLR camera I sold marked BODY ONLY. There were no photos of a flash, I did not say the flash was included. The flash is an extra which I never owned. He is claiming because the camera was originally sold by the manufacturer with the flash in a package it is part of the body and claims he wants his money back. I did everything in my ad to show every part that was included and took photos of everything.
I am not a business just a personal seller, selling my personal posessions. I have spent the money on household bills/food, My paypal account is now overdrawn.
Will eBay make me refund him even though there is no missing items and this is clearly a case of the buyer not reading the description properly or a change of mind?
Thank you
Solved! Go to Solution.
on 28-10-2016 03:22 PM
Thank you everyone for your advice & support.
eBay have decided that the flash was clearly not included in the listing and have declined the buyers request for a refund.
I guess there is hope 🙂
Thanks again
on 28-10-2016 03:41 PM
Excellent result for you.
on 28-10-2016 04:04 PM
Well this is one for the books.....ebay got it right for a change.
Congratulations on being the exception to the general rule of ebay agreeing with the buyer.
on 28-10-2016 09:27 PM
I nearly fell off my chair when I read your post. Then I had to read it again because I didn't believe what I was reading. There are so many posts on here from sellers in the same situation where it was closed in the buyers favour, regardless.
A massive congratulations! I still don't believe it! Just be prepared for them to open a PayPal dispute.
on 29-10-2016 07:16 AM
on 29-10-2016 10:16 AM
@clarry100 wrote:
Along with the others I add my congratulations on this win.
I was certainly none to confident of this outcome.
Well done.
But as Tippy says be prepared to defend yourself again thru PayPal. But I believe they are usually easier to get along with. Especially when the buyer has already lost an eBay mbg claim.
Wrong. There was a thread on here not so long ago where the buyer lost the eBay dispute, so opened a PayPal dispute, and PayPal saw in their favour, despite it being shown the buyer had lost the eBay dispute. I wouldn't trust either of them any more.
29-10-2016 11:35 AM - edited 29-10-2016 11:40 AM
TBH IMO there were lots of anomalies in that particular posters story.
My experience of paypal in dispute situations as a buyer and seller, is that claims or defences against claims that are supported by evidence are usually fairly straight forward with fair outcomes.
Good fair outcome for the OP !!!