Buyer claiming missing parts, but everything is there.

[auction.assist]

Hello,

I am looking for some advice please. I have a buyer that has opened a missing parts claim on an auction for a used item.

He is claiming the flash is missing off a DSLR camera I sold marked BODY ONLY. There were no photos of a flash, I did not say the flash was included. The flash is an extra which I never owned. He is claiming because the camera was originally sold by the manufacturer with the flash in a package it is part of the body and claims he wants his money back. I did everything in my ad to show every part that was included and took photos of everything.

I am not a business just a personal seller, selling my personal posessions. I have spent the money on household bills/food, My paypal account is now overdrawn.

Will eBay make me refund him even though there is no missing items and this is clearly a case of the buyer not reading the description properly or a change of mind?

Thank you

[auction.assist]

Thank you everyone for your advice & support.

eBay have decided that the flash was clearly not included in the listing and have declined the buyers request for a refund.

I guess there is hope 🙂

Thanks again

[daydreams_12]

Excellent result for you.

[lyndal1838]

Well this is one for the books.....ebay got it right for a change.

Congratulations on being the exception to the general rule of ebay agreeing with the buyer.

[*tippy*toes*]

I nearly fell off my chair when I read your post. Then I had to read it again because I didn't believe what I was reading. There are so many posts on here from sellers in the same situation where it was closed in the buyers favour, regardless.

A massive congratulations! I still don't believe it! Just be prepared for them to open a PayPal dispute.

[clarry100]

Along with the others I add my congratulations on this win.
I was certainly none to confident of this outcome.
Well done.
But as Tippy says be prepared to defend yourself again thru PayPal. But I believe they are usually easier to get along with. Especially when the buyer has already lost an eBay mbg claim.

[*tippy*toes*]

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@clarry100 wrote:
Along with the others I add my congratulations on this win.
I was certainly none to confident of this outcome.
Well done.
But as Tippy says be prepared to defend yourself again thru PayPal. But I believe they are usually easier to get along with. Especially when the buyer has already lost an eBay mbg claim.

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Wrong. There was a thread on here not so long ago where the buyer lost the eBay dispute, so opened a PayPal dispute, and PayPal saw in their favour, despite it being shown the buyer had lost the eBay dispute. I wouldn't trust either of them any more.

[thecatspjs]

TBH IMO there were lots of anomalies in that particular posters story. 

My experience of paypal in dispute situations as a buyer and seller, is that claims or defences against claims that are supported by evidence are usually fairly straight forward with fair outcomes.

Good fair outcome for the OP !!!