Buyer has item delivered, yet also refunded them money

Can someone help me please, I am lost.

I sold an item for $988 and added tracking details. The item was lost in transit by Aus Post. Because there was no activity on the delivery for 7 days eBay closed the dispute against me in favour of the buyer.

Since then, the buyer has had the item delivered. I am now out of pocket, have no item and the buyer isn't responding.

eBay telling me because the item was delivered after the decision was made they cannot reverse the decision.

Anybody found a way around this before? Seems very unfair.

Please help
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Buyer has item delivered, yet also refunded them money

Probably your best course of action would be to phone eBay (or preferably get them to call you back) and ask to speak to a supervisor letting them know that the item has now been delivered, and see if they can reopen the case.

 

Failing that fill out a form with the Australian Cyber Security Centre from the link below.

 

https://www.cyber.gov.au/report

______________________________________________________

"Start me up I'll never stop......"
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Buyer has item delivered, yet also refunded them money

The first thing you need to do is send the buyer an invoice for repayment (you can create an invoice through Paypal and send it to them).

 

Then you need to advise the buyer through email and (preferably) registered post as well that they can return the item - provide a means or method for them to do this - or payment is expected by X date. If payment is not made legal proceedings will begin, commencing with a report to ACORN (a federal agency dealing specifically with online fraud, who pass on the details of reports to the police local to the reportee - in other words, the buyer's local police will be notified that someone in their jurisdiction, if you will, is illegally in possession of goods). 

 

That might prompt them into action.

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Buyer has item delivered, yet also refunded them money

imastawka
Honored Contributor

You're wasting money paying for a store.

 

Also when on the phone to ebay, you can get that neg removed, because they mentioned getting their money back from ebay.  And they did get the phone after all.

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Buyer has item delivered, yet also refunded them money

waving-hat-smiley-emoticon.gif

image host
Message 5 of 30
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Buyer has item delivered, yet also refunded them money

Yes indeed. Great to see you
Message 6 of 30
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Buyer has item delivered, yet also refunded them money

Ta muchly, you two....just a fleeting visit.

Message 7 of 30
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Buyer has item delivered, yet also refunded them money

Hope you're travelling ok young lady, ya been MIA too long................original.gif

______________________________________________________

"Start me up I'll never stop......"
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Buyer has item delivered, yet also refunded them money

"Anybody found a way around this before?"

 

 

Roadtrip.

Message 9 of 30
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Buyer has item delivered, yet also refunded them money

STTTTAAAAAAAAAAAAAAAAAWWWWWWWWWWWWWWKKKKKKKKKKKKKKKKKKKSSSSSSSSSSSSSSSSSSSSS!!!!!!!!!!

 

We've missed you!

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