Buyer opened request after 90 days??

[jellybirddesigns]

I've just received a refund request for an item was was sent on 20th September! How on earth is a buyer able to open a case after  more than 3 months? 

Low value item and no tracking, but how is it possible?

Transaction isn't even in my selling history any more.

**bleep**?

[padi*0409]

Paypal or eBay request Jelly ?

[jellybirddesigns]

ebay request

[padi*0409]

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@jellybirddesigns wrote:

ebay request

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Unless eBay gave the buyer a very long ETA (maybe because of no tracking) then I can't see how it's possible either.

A trip to the "chat line"  ????

[jellybirddesigns]

I'm on chat now. Lets see how we go.

[twyngwyn]

OMG....good luck! Are they claiming non-receipt?

[jellybirddesigns]

Yup.

[jellybirddesigns]

Chatted with agent. Pointed out that buyer is not only past 30 days for MBG, but also past 90 days since purchase.

Closed in my favour.

I think the system is still processing the case, but I expect to see it finalised shortly.

[twyngwyn]

Happy New Year!

[repentatleisure1952]

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@jellybirddesigns wrote:

 How on earth is a buyer able to open a case after  more than 3 months? 

Low value item and no tracking, but how is it possible?

It is possible via a few key strokes or mouse clicks.

A buyer is able to open a case... however they will not be able to ask eBay to step in.

Good that you had the case closed.

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