For the ebay system to be paid status the seller has to Mark as Paid.
This is a human action and cannot be automated as is the case with PayPal payments.
So since there is no Paid status I can't see how their system should allow any INR case to be opened.
No payment = no postage, so no INR case is valid.
Has to be some form of glitch and ebay should report this to their techs to look into.
Anyway you would be safe to allow this case to time out as ebay cannot forcibly refund as no payment has been recorded within PayPal. Do not escalate it yourself just to close it out.
So even if the buyer shows you a bank statement, but nothing has arrived into your account then you can ignore that.
If the money has been taken out of the buyer's account then they need to follow it up with their own bank to recover their funds from wherever they went. I'd say they have entered an incorrect digit into either the BSB or account number along the way.
We had a similar one some years ago where the buyer simply messaged us angrily to say they had not recveived their item and to send it NOW as they had paid. They even sent us a copy of the transfer receipt which showed the BSB and Account number they used. Nothing had shown up in our account but when I checked the numbers carefully there was a digit in the middle of the account number that had been enterd incorrectly. So I let them know this and we never ever heard any more from them. Possible deliberate attempt at getting something for free, as at a quick glance the numbers all looked correct.
