on โ26-04-2023 02:51 PM
Hi y'all, an age-old question I'm sure
Buyer just purchased two items from me, listed as free postage, so two lots of postage. They've not asked me for a partial refund or anything. Is there any 'official' way I can give them some money back? I could chuck some money in the parcel I guess. ๐ค
on โ26-04-2023 03:00 PM
Since they have made the purchase there's nothing stopping you from asking for their Paypal or bank account details to refund them that way.
on โ26-04-2023 03:02 PM
Cool, thank you!
on โ26-04-2023 03:14 PM
Why can't you use the refund button?
on โ26-04-2023 03:16 PM
I didn't know there was one haha!
on โ26-04-2023 03:44 PM
Never chuck money in the parcel. you can never prove that you have refunded them money in that way. I know technically you don''t need to refund on free postage items (I do), but do it officially via the refund option.
on โ26-04-2023 04:11 PM
There is a drop down menu in Orders
on โ26-04-2023 04:53 PM
Thank you curraone, and sugar249 for that tip also. Much appreciated! Will organise a refund.
on โ26-04-2023 05:30 PM
As mentioned theres a drop down box and an option for postage discount with room for a message.
on โ26-04-2023 05:40 PM
Actually, hey you guys, when I started putting in a refund, I saw that Ebay has recognised that - even though they were purchased hours apart - they are from a 'repeat buyer' and treated as one order. Can you point me to where I might find out if they paid twice for postage? Is it the "You made the sale" notification emails, stating the amount paid? I was just a little unsure when I saw that Ebay has regarded them as one order...