17-09-2015 10:46 PM - edited 17-09-2015 10:49 PM
Hi everyone.
I know there are tons of threads just like this one, but I couldn't find one for this particular situation which I will share and hopefully get some advice/opinions 🙂
18-09-2015 10:11 AM - edited 18-09-2015 10:12 AM
Yes, definitely have the serial number on hand!
on 18-09-2015 10:15 AM
on 18-09-2015 11:34 AM
@designers*n*more wrote:Firstly advise the buyer it is eBay policy to return the item to the seller before receiving a refund. Explain that a shop won't refund you until you give the item back, same applies here.
if you receive the item back and it is working, tell them you will refund the purchase price only MINUS any eBay fees as the item is working.
Another option, tell the buyer (if they paid via Paypal) to lodge a dispute via Paypal (better for you if they do it this way rather than eBays MBG) and to use Paypal's postage refund option. They need to opt in to it first I think before opening the dispute, and before posting the item back take a photo of the postage receipt and the parcel with the name and address on it that will come up during the dispute as Paypal will request BOTH.
hope this helps somewhat!
Good lord.. what the..?!
on 18-09-2015 07:19 PM
Ok so now they have put a claim against me via Paypal and the buyer has now asked me for my address to send back.
Now my Paypal funds are way below the negative 😞
Does this mean they already got their refund or Paypal have put a hold on my funds?
Can anybody help as to what I need/should do?
on 18-09-2015 07:32 PM
The funds are on hold until the dispute is settled.
You should answer the dispute before the buyer escalates it to a claim and lets paypal decide the outcome.
on 18-09-2015 08:08 PM
what is the type of drive? and what operating system are they using? and hardware? does it make a noise like it's trying to read? Most USB type HD's should work on anything though.
I purchased an internal 3TB hard drive last year and it didn't work because my computer couldn't take that much data (XP). I might send it back for a refund. I wouldn't do that becuase I know I stuffed up.
I don't think there is anything you can do except sue someone. Talk to the buyer to try to resolve it though.
on 18-09-2015 10:50 PM
on 18-09-2015 10:57 PM
I have never been on the seller's end of a dispute so I don't know what you can see.
The last time I did a paypal dispute the buyer and seller were able to correspond before paypal was bought in to settle it if there was no agreement.
If you can leave a message say you will refund when the goods are received back.
If you cannot leave a message then I would say wait till the goods arrive before doing anything.
Hopefully someone with experience in a current dispute situation will come in before you have to do anything.
on 19-09-2015 02:22 AM
on 19-09-2015 02:33 AM
Padi, since when is it policy to refund a buyer before receiving an item back.
Point 5. confirms what I was saying.