In Australia, the legal system is set up (like most western countries) that all aspects of a case are taken into consideration. This is an obvious one. Who cares if Ebays policy is not to look at feedback - thats their problem and it doesnt mean youre not entitled to get your money back. All you need is proof they recieved the item, and a statement from the buyer is proof regardless of where it was written (as long as you can prove it was them, and its digital AND within Ebays sytem, so you can). To say the buyer needs to send an email statement directly to you is just ridiculous.
Id call EBay, and ask to speak to a supervisor. Ignore their rhetoic about policy - policy is just a written statement of how a business likes to do things. It doesnt really mean much.
Ask the name of every person you speak to, write it down, along with date, time and call receipt.
Tell them you have a statement from the buyer indicating they received their item and they are happy in feedback, and demand your money back. If they refuse, say you will report them to the ACCC, and Paypal to the FO (like a bank, when someone takes moey from your credit card, Paypal is the financial institution involved).
If they dont give the money back the same day, report them to the ACCC, and Paypal to the FO. Its a quick online form on their websites. They will look after it all for you.
If you dont want to call them, just report them and let the FO look after it.
