Can I open an unpaid item case now or do I have to wait for the assistant?

[wears4bears]

I have the unpaid item assistant turned on, to automatically start cases after 7 days.

But I have an unpaid item which is a time sensitive Easter item. The buyer bought it from an offer and hasn't paid or responded for 4 days.and it looks like I have to wait another 4 days before ebay will open a case for me.

I've already waited 4 days with no response from the buyer and I would like to re-list the time sensitive item soon. Is there any way I can get the case started sooner?

When I try and open a case myself, I get the message that I can turn off the assistant after it automatically opens a case on the 24th.

I could cancel the transaction, but I would like to get my FVF back, and I doubt this buyer is going to cooperate as they have so far ignored all my communication.

Any suggestions appreciated.

[davewil1964 · Accepted solution]

---

@wears4bears wrote:

I have the unpaid item assistant turned on, to automatically start cases after 7 days.

But I have an unpaid item which is a time sensitive Easter item. The buyer bought it from an offer and hasn't paid or responded for 4 days.and it looks like I have to wait another 4 days before ebay will open a case for me.

I've already waited 4 days with no response from the buyer and I would like to re-list the time sensitive item soon. Is there any way I can get the case started sooner?

When I try and open a case myself, I get the message that I can turn off the assistant after it automatically opens a case on the 24th.

I could cancel the transaction, but I would like to get my FVF back, and I doubt this buyer is going to cooperate as they have so far ignored all my communication.

Any suggestions appreciated.

---

If you cancel the transaction, you might be able to relist straightaway. Or you could have to wait 10 days for the buyer to confirm.

I would wait out the 3 days. Easter is still 3 weeks away.

I would definitely turn off the assistant unless you get a lot of NPBs. Or reset it to a shorter duration.