Case dispute opened but cannot respond to it?

[minimikimusic]

I have a case dispute opened up against me but I am unable to respond to it - when I click on "respond to case", it just reloads back to the same page. I contacted ebay and they said that the technical department will look into it and for me to contact the buyer which I did and the buyer informed me that they never opened up a dispute and they have contacted ebay to remove it.  I am still waiting.....

Has anyone else had a similar issue before?

Thanks, 

[dylan11235813]

For me most buyers don't realize that it is actually opening a case when they are making contact regarding INR or IND.

Try deleting all you temp internet files and resart your computer. Sometimes browsers go a bit bonkers.

[minimikimusic]

That doesn't really answer me question because when I called up the help desk they also couldn't respond to the case, it loaded the same page again for them.

[i-love-my-sheep]

Had the buyer sent you any messages at all before you noticed this open dispute?  Has a defect appeared on your seller dashboard?

[minimikimusic]

No they buyer didn't and I rarely look at my seller dashboard so I wouldn't know if a defect has appeared. 

Regards, 

[davewil1964]

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@minimikimusic wrote:

No they buyer didn't and I rarely look at my seller dashboard so I wouldn't know if a defect has appeared. 

Regards, 

Maybe you should, at least in this instance. Probably more productive than asking us, who are simply other members and have no access to your account.